Thank you for choosing Greenway Print – Printing and Packaging Solutions. We are committed to providing high-quality products and services. Please read our return and refund policy carefully.
Returns
Defective or Damaged Products
- If you receive a defective or damaged product, please contact our customer service team within 7 days of receiving the item.
- Provide clear images of the damaged or defective product along with your order number.
- We will assess the issue and, if eligible, provide you with a return authorization.
Incorrect Orders
- In the event that you receive an incorrect order, please notify us immediately.
- We will arrange for the return of the incorrect items and send you the correct ones.
Custom Orders
Unfortunately, we cannot accept returns on custom or personalized orders unless they are defective or damaged.
Refunds
Defective or Damaged Products
- Upon receiving and approving the returned item, we will issue a refund to your original payment method.
- Refunds will include the cost of the product and any applicable taxes but exclude shipping charges.
Incorrect Orders
Once the incorrect items are returned and verified, we will issue a refund or send out the correct items, depending on your preference.
Timelines
- Refunds will be processed within 1 day of receiving the returned items.
- It may take additional time for the refund to appear in your account, depending on your payment method and financial institution.
How to Initiate a Return
Contact Us
- To initiate a return, please contact our customer service team at info@greenwayprint.net or on WhatsApp at +966 57 208 5536.
- Provide your order number, a detailed description of the issue, and images if applicable.
Return Authorization
- Our customer service team will provide you with a return authorization if your return is eligible.
- Clearly label your package with the return authorization number.
Shipping
You will be responsible for the shipping costs associated with the return unless the return is due to our error.
Contact Information
If you have any questions or concerns about our return and refund policy, please contact us:
Greenway Print, Ghubairah, Riyadh, Saudi Arabia
Email: info@greenwayprint.net
Phone / WhatsApp: +966 57 208 5536
We reserve the right to update or modify this policy at any time without prior notice. Please check our website for the most current version of our return and refund policy.
Thank you for choosing Greenway Print – Printing and Packaging Solutions.